Why we don’t pack with gift box?
Because we prioritise ‘duty free’ and ‘fast delivery, these 2 are the main concerns from customers.
A box would take large volumn and easy to attrack customs’ attention. It might be stuck on customs for a long time and charge duty fee once customs officers open it.
So all medium/large bags(any side longer than 20cm) are packed with original dustbag, and some small pochette bags we may pack with original box randomly(not 100% with box). But for small wallets, all would be packed with gift box.
Bags come with Smell?
Leather bags usually have a little special smell when they are new.
It’s normal and we recommend that you put your bags in a ventilated place for 3-5 days.
Clara (verified owner) –
The customer support was friendly and efficient.
Zane (verified owner) –
Received my bag without issues.
Emily (verified owner) –
Great support, but the bag’s zipper feels weak.
Emily (verified owner) –
The design is sleek, but the hardware could be sturdier.
Jeffrey (verified owner) –
Customer service was friendly and helpful, although the website was a bit hard to navigate.